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Get help and support

To help with your query, we may ask you to try some steps first before contacting us. All fields are required unless otherwise indicated

Use the menus to select the topic you need help with.

You may need to select from up to 3 menus. If you are having an issue finding a support topic, try changing your menu selection to browse different topics.

What can we help you with?

Choose an Account access / management topic:

You can access your myACCA account using your ACCA ID (or 'username') and password to log in.

Logging in tips

If you know both your ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue.

Troubleshooting

In the event you are facing issues accessing your account:

Clear your browser's history, cache and cookies
Close the ACCA website and log in page
If you are using a VPN, disconnect it
Make sure your device has the correct local time zone for your current location
Re-open your browser or try a different browser
Take a screenshot of the error or issue you are facing (include the page URL)
Note which part of your account you are unable access
Check that you have pop-ups enabled.

You can normally reset your password using the 'Forgotten your password?' option on the myACCA login page. By entering your username (ACCA ID), you should receive an email with a link to reset your password.

Your new password must be a minimum of 8 characters long and contain at least:

One lower case alphabetic character
One upper case alphabetic character
One special character (for example ?! / #~ @)
One numeric character

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still cannot log in, it may be a browser issue.

If you have registered with us and you have not had confirmation your account is created, we are unable to reset your password.

Troubleshooting

In the event you are unable reset your password:

Clear your internet history, your cache, and cookies
Close the ACCA website and log in page
Re-open your browser or try other browsers
Check your spam or junk folder for the password reset link
Take a screenshot of the error or issue you are facing (include the page URL)

What next?

If the password is still not working or you cannot find the reset link, use the ‘Accessing myACCA issue’ option on this form for support.

If you change your name through deed poll, marriage or decree nisi, you will need to inform us so this can be updated. If you name is inaccurately reflected on your account, we can resolve that too.

Please have copies of your documentation and relevant certificates copied onto a document for uploading. If not in English, we'd need the documentation to be translated into English by an official, sworn translator and stamped. These are required to validate your request.

Required documents:

Birth certificate
Change of name by deed poll
Married certificate
Decree nisi
Any other official document showing your name or date of birth
Passport / National ID card / Driving License

If you are a member or fellow of ACCA, you will be able to download a new certificate which shows the name change after 48 hours.

If you need help, you can use our 'Ask ACCA' chat function for support.

If you need to update your personal details on your myACCA account, please use the following guidance.

It is important you have the correct contact details on your account, as this helps us with communication and your account settings.

Update email

Login to myACCA
From the menu, select 'My details'
Select 'Contact details'
Use the 'Edit' option under the email address section
Update your email
Scroll down and select 'Save changes'

Update telephone number

Login to myACCA
From the menu, select 'My details'
Select 'Contact details'
Under the phone section, select the 'Edit' option
Update your telephone number
Scroll down and select 'Save changes'

Address (mailing / home / business)

Login to myACCA
From the menu, select 'My details'
Select 'Contact details'
Scroll down to find 'Address'
Select 'Edit'
Choose 'Business' or 'Home address'
Choose your country/region
Update your address
Scroll down and select 'Save changes'

You can amend these details at any time. Changes will be updated on your myACCA account within 48 hours.

Lifetime membership is open to all Fellows (FCCA) who are permanently retired from work or business (full or part time).

If you’re still working but starting to cut back on your commitments, you may be eligible for a reduced subscription. Lifetime members can undertake voluntary roles, visit our FAQs section for details.

You can only hold a practising certificate or insolvency licence while on the retired members register if you transferred before 1 January 1998 and held a practising certificate or insolvency licence on 31 December 1997.

You can apply for lifetime membership via myACCA.

When you apply for lifetime membership, you have to submit documentary evidence to confirm your retirement.

The documents we require will vary depending on your circumstances but examples of what may be accepted are:

Official documents which confirm you are not in active employment.
Letter from your employer confirming your retirement.
Pension confirmation.
Tax returns confirming zero earnings through a salary.

If you are self-employed or a business owner / partner, please submit a letter from the company director to confirm you are no longer paid a salary from the organisation; and to confirm ownership of the company has been transferred.

If you are removed from the register, you can apply to return to it.

You can download a reinstatement form from the ‘General forms’ dropdown menu on our Administration forms section. Please select, send us a message below and upload your completed reinstatement form, along with any supporting documentation.

Please note your name, date of birth, email address must match what was last showing on your myACCA account. If you require support to update any of your information, please go back to the menu and select Account Access/Management and then change of personal details and one of the team will support your request.

If you were removed from the register for non-payment of subscription fees, you will need to pay:

the current year’s subscription*
a reinstatement fee.
any unpaid sums owed at the time of removal.

* If you have been removed from the register more than once, you may be required to pay subscription fees for the years you were off the register.

Members must also complete the CPD declaration section of the reinstatement form.

Members removed for non-compliance with CPD obligations must complete the CPD declaration section of the reinstatement form. If you were removed for non-compliance with the CPD evidence review process, you will need to submit the outstanding CPD evidence records along with the reinstatement form.

Once we received your reinstatement form and supporting documentation, we will confirm the amount is to be paid to reactivate your account by email.

Payment for reinstatement can be made by calling ACCA Connect on +44 (0)141 582 2000 or by making a transfer from your bank straight to ours. For guidance, visit our help with payments section

We understand there may be circumstances which may mean you are unable to maintain your ACCA membership.

ACCA has options that may support you to maintain your membership.

CPD waiver:

We realise that it isn’t always possible to meet your CPD requirement, so in exceptional circumstances we may grant a waiver.

For more information, visit our CPD waivers section

Reduced subscription:

You may be eligible to pay a reduced subscription fee based upon your circumstances.

For more information, visit our reduced subscriptions section

Lifetime membership:

Lifetime membership is open to all Fellows (FCCA) who are permanently retired from work or business (full or part time).

Visit our lifetime membership section for more information.

Still want to resign?

Complete and submit the form to confirm you no longer wish to maintain your membership.

Choose a membership topic:

When you're ready to apply, there are two ways you can apply for membership:

complete the online application via your myACCA account; or
print, complete and return a membership application form

You're eligible to become an ACCA member as soon as you've completed:

your exams
the Ethics and Professional Skills Module
the Practical Experience Requirement by:
- achieving 36 months in a relevant accountancy or finance role
- completing the required 9 performance objectives or claiming the Approved Employer performance objective exemption
- getting all your experience signed off by your practical experience supervisor.

To complete you application online:

Log in to myACCA
From the menu, select the 'My qualification' option
Select 'Apply for membership'
The pre-application checklist will show
Make sure your mailing address is up to date, as we’ll send your membership certificate there if your application is successful
Follow the onscreen instructions to finalise your application

We will process your application within 3 days and update you by email.

Need more guidance?

We want you to have a smooth transition to ACCA membership. So here's some advice to help you with admission process:

FCCA status is the highest achievement, awarded to ACCA members after 5 years of continuous membership and Continuous Professional Development (CPD) compliance.

Fellowship is a significant milestone and achieving it demonstrates to employers that you have extensive experience and have made a long-term commitment to professionalism and ethics.

What are the requirements?

You’ll need to be an ACCA member for 5 consecutive years - by paying your annual subscriptions and submitting your CPD declarations to confirm that you have met the CPD requirements each year.

How do I become a Fellow?

There’s no formal application process - we’ll follow your progress and write to you, congratulating you on achieving FCCA status once you’ve met the requirements.

FCCA certificates are then sealed and issued following a special meeting of Council – normally held monthly. Please let us know if you do not receive your certificate within 8 weeks of receiving your FCCA status confirmation message because there may be a charge to resend after 6 months have passed.

Please note that this process is automatic, and you should not need to contact us about your application.

Choose a Certificates and transcripts topic:

We award certificates on the completion of certain exams within the ACCA Qualification and Foundation-level qualifications.

The certificates are official documents and can be downloaded at any time from your myACCA account

We do not provide a paper copy of your certificate, nor do we send certificates by post.

Please note you must sit and pass (or gain full exemption from) the required exams and complete the Ethics and Professional Skills or Foundations in Professionalism module in order to be eligible for a certificate.

For more information, visit the Types of certificates section

You can print your certificates at any time, free of charge, from your myACCA account. They are available within 72 hours of completing the relevant exams and Ethics and Professional Skills / Foundations in Professionalism module (where relevant).

To print your certificate:

Login to myACCA
From the menu, select 'Documents & downloads'
Select 'Certificate'
Choose the certificate you want to print from the list

For a list of certificates we offer, visit our Types of certificate section

If you face issues downloading or accessing your certificate, try our trouble shooting steps

Like the ACCA membership certificate, we send your Fellowship certificate automatically when you achieve the status.

Your Fellowship certificate shows you’ve achieved the next milestone in your ACCA journey and have continuously upheld your membership for a period of five consecutive years.

It can take four weeks to be received. Please note timescales for receiving your certificate may take longer depending on local postal services in your country.

You may reside in a country where your certificate is dispatched to your local ACCA office. Access a list of these countries

To download and print your Letter of Good Standing:

Login to myACCA
On the left, select Documents and downloads (if using a mobile device, select the Menu icon from the top left-hand corner)
Select the letter you want to download If you’re downloading a letter of good standing, select the reason for your download
Select 'Submit'
Save letter to desktop

Please ensure your browser is set to allow pop-ups. The letter will download in .pdf format, so you'll need a PDF viewer on your computer to view the file.

Please note that you will not be able to access a Letter of Good Standing if there is an overdue balance on your account. Letters of Good standing are also not available for members in practice.

Members can download their membership certificates from their myACCA account, free of charge. 

To print your certificate:

Log in to myACCA
From the menu, select 'Documents & downloads'
Select 'Certificate'
Select the certificate to print from the list.

When and where are printed certificates sent?

Your membership certificate can take up to 8 weeks from your membership date to be received. Please ensure your address is up to date via your myACCA account.

You may reside in a country where your certificate is dispatched to your local ACCA office. Access a list of these countries

For the eligibility requirements, visit the Do I need a practising certificate? section of our website. You'll need to decide if you need to apply for a practising certificate, or a combined practising certificate and audit qualification.

You need to apply for an ACCA practising certificate if you:

are thinking of setting up a practice
are joining a firm as a principal, e.g. partner or director
work in the UK, Ireland, Zimbabwe, Australia; or there is a local requirement for you to hold an ACCA practising certificate

For information on the application process, visit the Apply for an ACCA practising certificate section for guidance, the relevant application forms and fee information. You can also access a webinar series.

Most certificates you gain while with ACCA will appear on your account.

You can print your certificates at any time, free of charge, from your myACCA account, usually within 72 hours of completing the relevant exam(s); Ethics and Professional Skills Module; or Foundations in Professionalism module.

Requesting a copy to be sent by ACCA will be the same as you can print at home via your myACCA account.

To print your certificate:

Log in to myACCA
From the menu, select 'Documents & downloads'
Select 'Certificate'
Select the certificate to print from the list.

You'll find a list of certificates you can gain with ACCA on our website. Please note that all exams and the EPSM module are required to be completed and passed, where applicable to gain the relevant certificate.

If you have completed one of our qualifications and the certificate is not displayed on your account, use the form below. We'll investigate and send you a digital copy via email.

It is important you give us as much information as possible, including the exams you have taken and the dates they were passed, so we can resolve your request as quickly as possible.

If you’ve lost or damaged your printed Membership or Fellowship certificate, a replacement can be provided at a cost of 35 GBP.

If you’ve changed your name, the certificate can be provided free of charge. You should add to copy of the document which covers your name change to this request.

Required documents.

Change of name by deed poll
Married certificate
Decree nisi
Any other official document showing your name or date of birth.
Passport / National ID card / Driving License

To request a replacement, please download and complete the replacement membership certificate application form, available from our Membership certificate section, and complete the form below. By completing this request, we will add the fee of 35 GBP to your account (where applicable).

You can also download your membership certificate from your myACCA.

To print your certificate:

Log in to myACCA
From the menu, select 'Documents & downloads'
Select 'Certificate'
Select the certificate to print from the list

Please note that once we change you name on your account it can take 24 to 48 hours for you to access your certificate with the change applied.

Your membership certificate can take up to 8 weeks from your membership date to be received. Please ensure your address is up to date via your myACCA account.

You can also check your myACCA account to see if the certificate is available to download and print.

You may reside in a country where your certificate is dispatched to your local ACCA office. For a list of these countries, visit our membership certificate section. Please check with your local office for delivery.

If, after the 8-week delivery window you have not received your certificate or it’s been delivered damaged, please complete the form for support.

Transcripts are free for all active ACCA students, affiliates and members.

Follow the steps below to download your transcript:

Login to myACCA
From the menu, select 'My qualification'

Member / fellow:

Under the Exam history section, use the 'Download now' option

A new window will open and your transcript will download as a .pdf file onto your desktop. You'll need a PDF reader on your device to view the transcript.

Inactive affiliates / members:

If your account is inactive (due to resignation or removal from the register), there is a standard fee of 25 GBP for the request of a transcript.

You can call our Connect team on +44 (0)141 582 2000 to pay the fee. Then we'll email your transcript to you.

Once you have contacted WES and have your WES reference number, use this option to request ACCA to provide your details to WES.

To complete your WES request please have the following:

Title, full name (as displayed on your myACCA account)
ACCA registration/ID number
WES reference number

If you have all your details, complete the form below placing your WES reference number in the free text box.

To validate a WES certificate, use our verification tool

For guidance on attestation, visit our Attestation of ACCA certificates section

Choose a CPD topic:

We realise it isn’t always possible to meet your CPD requirement, so in exceptional circumstances we may grant a waiver.

Waivers are considered if you have been off work for at least one month.

Waivers for long-term and/or serious illness, onerous caring duties for a close family member, maternity or paternity leave, unemployment, career breaks or if you are furloughed/off-work due to Covid-19 are granted pro rata to the length of absence.

If you have onerous caring duties, we may grant a waiver of seven verifiable units, regardless of whether you’ve had an extended absence from work.

Log in to your myACCA  account and complete an online self-declaration.

Please note if your account is currently inactive and you need to apply for a CPD waiver, you can complete the application form in our Applying for a CPD waiver section.

Once completed, you can choose to send us a message, fill in your details and message for the request and upload your CPD Waiver application with your message.

Please note your name, date of birth, email address must match what is on your myACCA account. If you require support to update any of your information, choose ‘Account access / management’ and then ‘Change my personal details’ on this form and one of the team will support your request.

Every member must complete a CPD declaration. It's a requirement of ACCA membership*, no matter which CPD route you’re following.

If you’ve met the CPD requirement but haven’t submitted your annual CPD declaration, you should submit it via myACCA as soon as possible.

Please note that you will be sent reminders to complete your CPD declaration and your account could be at risk of removal from the register of members if you do not submit your CPD.

*If you’re a new member, you must begin your CPD from 1 January after you become a member and submit your CPD declaration by 1 January of the following year. If you’ve joined the lifetime member register, you don’t have to complete CPD or submit an annual CPD declaration.

For detailed and helpful information, visit our Managing your CPD section

CPD supports your career by providing you with the knowledge and skills that you need to excel in your role, as well as enhance your employability for the future.

There are four different ways to approach your CPD, called 'routes':

Unit route
Unit route for part-time or semi-retired
ACCA Approved Employer route
IFAC body route

You can find out about each one - and which you should follow - in our CPD routes section. 

What do you need to do?

Each year you should identify areas for development and do CPD that helps you meet your development needs, to ensure your skills and knowledge are up to date. Keep a record, as each year you need to demonstrate what CPD you have done. We call this your annual CPD declaration.

To access the CPD evidence recording tool:

Log in to myACCA
From the menu, select 'Professional development'
Select 'CPD evidence recording tool' then 'Record your CPD activities'
A new page will opne - please read the instructions
By the relevant year, select the 'View/amend' option
Select 'Add new record'
Complete as many of the fields as possible
Select 'Save'

For additional guidance, visit our Help with your CPD declaration section

If you are facing an issue with updating your CPD, you can choose to send us a message. Fill in your details and message for the request and upload your CPD activities with your message.

Please note your name, date of birth, email address must match what is on your myACCA account. If you require support to update any of your information, choose ‘Account access / management’ and then ‘Change my personal details’ on this form and one of the team will support your request.

The Ethics and Professional Skills Module (EPSM) has 10 units and lasts approximately 15 hours. Topics covered include communications, commercial, innovation, analysis and evaluation skills.

For guidance and tips, visit our Completing your EPSM section

If you are facing issues with the module, please try our trouble shooting steps and if these do not resolve your issue, get in touch with us.

Please remember to include as much information, including screenshots, to help us resolve your issue.

Choose a Fees and payments topic:

What do you need help with?

To view your account balance:

Login to myACCA
From the menu, select 'Fees & transactions'
Under Account balance, select the 'View now' option
The transaction summary window will open

If your account is currently suspended and you need to find out the balance to re-register or re-instate your account, please contact us.

To print or view a receipt/invoice:

Log into myACCA
Select 'Account administration' from the menu
Select 'Fees, Payments and Print Receipts'
The transaction summary window will open
Use the 'Print' option to print a receipt/invoice
The receipt/invoice will appear in a new window
To print and/or save a receipt/invoice, right click within the window and select 'Save as' or 'Print'
When you select each invoice or receipt, it will open and give you a breakdown of fees in relation to that invoice

Notes

Please ensure that your browser is set up to allow pop-ups
You'll nee a PDF reader installed on your device to read the receipt/invoice file

What do you need help with?

The easiest way to pay is online, via your myACCA account.

Please follow the steps below:

Login to myACCA
From the menu, select 'Fees & transactions'
Under 'Account balance', select the 'View now' option
The transaction summary window will open
Select transactions and select 'Pay'
The transaction payment details will open in a new screen
Pay the amount under 'Payment Amount' or change to pay all outstanding fees
Select 'Pay'
The payment screen will open in a new window
Choose your payment method
Select 'Pay' and follow the onscreen instructions.

Notes

If you're paying by credit or debit card from outside the UK, your card must be enabled to make international payments (in GBP). Please contact your card provider to confirm this before making your payment
Ensure your browser is set up to allow pop-ups

If you face issues paying online the quickest way to complete your payment is to call our Connect team on +44 (0)141 582 2000.

We know that sometimes payments can be declined, and this can cause some concern.

Here are common reasons why and what can be done to resolve the issue:

Check you have sufficient funds in the account you are making payments from
If you are paying from outside of the UK, tell your bank or card provider to allow this to be processed.
Make sure you enter the correct details.
Using a card in someone else’s name may not be approved by the bank.
Is the card you are using still valid?
Is it a new card and has it been activated?
Have you approved the payment via your banking app?
Has your card been reported lost or stolen?
Are you trying to use your card in another country other than the one it was issued?
If you have recent moved country, have you informed your bank or card provider of this change?

ACCA do not decline payments. In the first instance you should contact your bank or card provider to understand why your payment has been declined.

If you have missed the payment deadline, you’re at risk of being removed from our register because you have not renewed your annual subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees as soon as possible.

You can pay your outstanding balance in instalments to make things more manageable. We ask that the full balance, including any other outstanding fees, is paid.

To find out your current outstanding balance:

Log into myACCA using your username (ACCA ID) and password
Select 'Fees and Transactions', then use the 'View now' option
You'll see all outstanding fees on your account

To make a part-payment:

Log into myACCA using your username and password
Select 'Fees and Transactions', then use the 'View now' option
You'll see all outstanding fees on your account
Tick the box next to the fees to be partially paid and use the red 'Pay' button at the top of the account summary page
Enter a 'Payment amount', overwriting the amount in the box with the amount you are going to pay
Select 'Recalculate' to update the balance due
Select 'Pay' to go to the payment screen
Select your preferred payment method
Follow the instructions to complete your payment

If you choose to select all outstanding transactions, please note the amount paid will automatically be allocated to the oldest invoice on your account.

We can only accept part payments for fees that have already been invoiced to your ACCA account.

If you do not make full payment by the deadline, you’ll have to a pay a re-registration fee plus any outstanding fees if you're removed and want to re-register.

Need a little help? ACCA offers two categories of reduced subscriptions.

1. Extended-leave subscription

You may qualify for an extended-leave subscription if you're not in active employment and are in one of the following categories:

raising a family full-time or are a full-time career
re-entered full-time education
experiencing long-term unemployment
suffering a prolonged illness that’s prevented you from seeking employment
left accountancy to pursue a religious vocation

2. Subscription assistance

This is available to our members who are in employment. Applications are currently open for the 2024 subscription year. If your application is accepted, your fees will be adjusted accordingly on your account and a confirmation email will be sent to you. Any application accepted in advance for the following year will reflect the reduced rate from January onwards.

To continue to be eligible for reduced subscriptions, you'll have to re-apply annually.

Applying for a reduced subscription:

If your account is currently active, apply via myACCA. You’ll be asked to submit evidence documents to confirm you earn less than the value stated on our website. Your supporting evidence helps us to fully assess your circumstances. The documents we require will vary depending on your circumstances but some examples of what may be accepted are:

A tax return
Confirmation you receive some form of government benefits.
Letter of termination from employer
A document from your local tax office confirming no tax paid for the year.
Confirmation of salary from employer, e.g. a payslip or furlough letter or contract letter

But if you have documents which fall into another category, share them with us and we'll advise accordingly.

Please also note that:

All documents should be officially translated into English if the original is in another language
All documents should be no more than 3 years old. If they are older, please obtain more recent information before submitting your application.
Bank statements cannot be accepted as evidence.

If your account is currently inactive and you're looking to apply for reduced subscription, press yes to contact us message below and fill in information listed above on the form. Please make sure you upload the any documents with the message for the team to process.

Please do not complete this form if you've already applied through your myACCA - we're unable to process more than one request. If you are having difficulty uploading documents to myACCA, choose to contact us and upload your documents to be reviewed by the team.

You can pay your subscription invoice in part payments to make things more manageable. We ask that the full amount, including any other outstanding fees, is paid by 31 March 2024.

You can find out current outstanding balance by:

Log into myACCA using your username (ACCA ID) and password.
Select 'Fees and Transactions', then the red button marked 'view now'.
You'll see all outstanding fees on your account.

If you wish to let us know you are making part payments, use this form, before this answer the following questions:

What is your current outstanding balance?

Can you pay the full amount by 31 March 2024?

By answering 'Yes', you can submit the form below to ACCA who will record that you are making part payments to your outstanding fees. For instructions on how to make part payments, watch our short video. Please note you will still receive email reminders regarding your outstanding balance.

You should continue to submit your CPD declaration(s) where applicable.

If you answer 'No', we ask that you pay your outstanding balance as soon as possible.

Can you pay the full amount by 31 March 2024?

Yes

You should complete and submit the form. We'll record that you are making part payments for your outstanding balance.

For instructions on what to do, visit our How to pay page and refer to the 'Part payments' section for a video guide.

Please note you may still receive email reminders about your balance.

We ask that you pay your outstanding balance as soon as possible, or you may be removed from the members register.

What do you need help with?

Guidance is available under the 'Bank transfer' part of our How to pay section

It's important that you provide all the details for your bank transfer to reach us and allocate correctly to your account. Payments can take up to 7 working days to reach us.

When sending payments by bank transfer, you need to email a remittance/allocation list to ACCABankTransfer@accaglobal.com. If you don't provide this, it will result in any unidentified payments being returned directly to your bank after 60 days.

Please note:

If you pay by bank transfer, then bank charges may be applied to your payment. These could be applied at either end of the transaction being processed. If charges are applied, they will be taken from the payment that you have made to ACCA.

If you have made a payment and it has not been allocated to your account after 10 days, our team may be able to help you.

To help us trace your payment, please contact us with all of the following information:

the amount transferred in GBP
the date it was processed
the reference details included on your payment
evidence of the payment submitted, such as a copy of the bank transfer receipt

Please also supply the details for the account that the payment is to be applied to including your:

ACCA ID
Full name
Registered email address (the email address on your myACCA account)

We are unable to investigate bank transfers made less than 10 days ago, as we need to allow sufficient time for processing by our finance team.

We offer a range of ways to pay your annual subscription and for the other payments you need to make.

The easiest way to pay is online via your online myACCA account
You can call our Connect team by phone on +44 (0)141 582 2000
Make a bank transfer from your account to ours
Set up a Direct Debit (UK customers only)
Make part payments online

Additional information on our payment options are available in our How to pay section

If you face issues making payments, try our trouble shooting guide

When making payments online to us, you should check with the card provider as payments made are international. Make sure you enter the card details accurately and correctly. The card you use should be in your name and, if not, you must seek the card holder’s permission to use this. Card providers may decline payments, which ACCA has no control over.

If you’re a UK bank account holder, you can set up a direct debit to pay your annual subscription. You should complete and return the Direct Debit mandate form. For guidance, visit our How to pay section, and refer to the 'Direct Debits (UK bank accounts only)' part.

Once your Direct Debit is set up, your subscription will be collected on or around 1 January each year.

Please note:

The Direct Debit payment option only covers your annual subscription. So you’ll need to pay any other fees using a different payment method.

The quickest way of submitting this is to choose to send us a message, then fill in the information required.

You can upload your form with your message. It will be passed securely to our finance team, who will set up your mandate.

If you stored your card details on your myACCA account and wish to remove or update them, simply click the ‘X’ at the top-right of the pop-up box.

You can then re-enter your new card details.

What do you need help with?

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us. Where we apply goodwill, this cannot be refunded as it is intended to use towards future payments.

If you have no other fees outstanding, you can request this credit to be refunded back to the source from which the payment was made. Banks and card providers will only allow refunds back to the original card or account. For credits applied in goodwill these are not refundable to your bank.

To help us with your request, please provide us all the information relating to the payment so we can complete your request as quickly as possible.

What do we need?

Your ACCA ID
Full name
Email linked to your myACCA account.
Date of birth
The amount you are looking to credit back to your Bank Account
Your bank details completed on the form

For processing a bank transfer, the account used to make payment will be the same as the one we transfer the funds back to. The account should be in your own name. It is especially important that you complete the form accurately and full so that there is no delay in processing your refund request.

This can also be used to process a refund due to your card or PayPal expiring, if you use this option in error, we will notify you and process your refund if the card used or PayPal is still valid.

You will find the bank transfer form on our admin forms page, under the 'Finance forms' section. You should complete the form and return it to us.

To submit your bank transfer request, choose to contact us and fill in the information listed above on the form. Please make sure you upload the finance form with your message for us to process.

Please note that refunds by bank transfer can take up to 21 days to process.

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us.

If you have no other fees outstanding, you can request this credit to be refunded back to the where the payment was made from. Banks and card providers will only allow refunds back to the original card or account. Note that credits applied in goodwill are not refundable to a card.

To help us with your request, please have the card details that were used for the payment so we can complete your request as quickly as possible.

What do we need?

Your ACCA ID
Full name
Email linked to your myACCA account.
Date of birth
The amount you are looking to credit back to your card

In addition, we can only process a card refund to the card holder; if it was the method of payment; it has not expired; and it is your card.

Please note:

If the card has expired, you can request for the refund to be transferred to a bank account using the 'Bank transfer' option under 'Refunds and account credits' on this contact page.

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us. Credits applied in goodwill are not refundable as they are there to be used towards future payments.

If you have made a payment to us using either Alipay or PayPal and wish for this credit to be refunded, you can use this form to make your request.

Alipay:

For us to process a refund to Alipay, the payment must have been made within 365 days. If it is over this period use the 'Bank transfer' option under 'Refunds and account credits' on this contact page. We will process your refund by checking the payment source and account details provided when you made your payment.

PayPal:

For us to process a refund to your PayPal account, the payment must have been made within 60 days. If it is over this period use the 'Bank transfer' option under 'Refunds and account credits' on this contact page. We will process your refund by checking the payment source and account details provided when you made payment.

What we need from you:

Use this form to request your refund to Alipay or PayPal. Please complete all fields. In the free text box, tell us the amount you wish to be refunded and what the payment was made for.

If you submit a request your account must have the credit showing. We will not refund if you paid for a service or product that has been used.

At ACCA we are committed to providing excellent customer service at every possible opportunity.

As with all organisations, there may be rare occasions when our service falls below an acceptable standard. If this happens, please send us full details of your complaint.

We regard a complaint as any expression of dissatisfaction about the provision of or failure to provide a service.

What can you complain about?

The quality and standard of any service we provide
The administration of our policies
Our failure to provide a service
The accessibility of the systems and products we offer
Our ability to apply administrative processes

Please provide the following information when raising a complaint:

Your personal details to verify your account
What has gone wrong (summary of the complaint)
How you would like us to resolve the matter
What evidence you may have to support your complaint (if relevant)

A member of our complaints team will complete a full and independent investigation.

For more information on our complaints processes, visit our Unhappy with the service you have received? section For these established processes, please follow the submissions guidance on this webpage.

For any other complaint types, please complete the fields below to submit your complaint.

The complaints team will respond to you within 10 working days to provide the outcome of the investigation, or to request further information to conclude your case.

You can boost your career with Oxford Brookes University's Global MBA programme. You'll study the latest in management thinking and be able to apply your learning to your workplace. Enrol on this blended learning course for a flexible learning environment, which is both challenging and supportive.

For the online registration dates and fees for the course, visit the 'dates and fees' section

To apply for the global MBA, complete the application form on the Oxford Brookes university website.

Please note: if you have been an ACCA member for 10 years or more, the university will require further evidence to show you qualify for the exemptions for the Accounting and Finance modules.

The UK Technical Advisory team contribute an extensive and varied range of articles, factsheets and guides to the Technical Activities and Advice section to help you stay informed.

This resource is constantly updated by our team of experts.

The UK Technical Advisory service is free to use for all ACCA members in the UK. To contact them, email advisory@accaglobal.com

If you are a member in another country, we have resources available on our technical advisory and advice pages

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If you have problems uploading documents via the form, or if your connection is too slow, alternatively you can upload files through our webchat (during 7am to 10pm UK time).

To use webchat:

From the 'What can we help you with?' menu at the top of this form choose 'Uploading documents with slow internet speed'. This will display the webchat option which you can use to upload your files.

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Data protection

We may use your personal data (provided on this form or otherwise collected during the course of your relationship with ACCA) for the purposes of:

responding to enquiries and investigating complaints
complying with our regulatory obligations
verifying your identity to support your enquiry
for the purposes of administering your account

You can update your information at any time, by contacting us or through myACCA if you are a student, affiliate or member.

Please note that for individuals based outside the UK, your information will be held in ACCA’s main information systems which are located in the UK & EU and may be accessed by ACCA’s local office in your country of residence.

ACCA processes information within the UK & EU, but may also transfer data outside of the UK & EU as part of its operations and service delivery.

For more information on how your information and rights are respected, please see our privacy notice, or contact privacy@accaglobal.com.

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